How do I place an order?

Add the product to your cart and follow the checkout steps. You'll be guided through delivery and payment before confirming your order.

Can I order in bulk or request a quote?

Yes. For bulk, repeat, or custom orders, contact our support team and we can provide a tailored quote.

Is this product always in stock?

Stock availability is shown on the product page. If an item is on backorder, estimated dispatch times will be displayed at checkout.

How much does shipping cost?

Shipping costs are calculated automatically at checkout based on the total weight and size of your order.

How long does delivery take?

Most items dispatch within 1–7 business days depending on availability. Estimated delivery times are displayed at checkout.

Do I need to sign for my delivery?

Yes. All orders are shipped with Signature on Delivery for security, so someone will need to be present to receive the parcel.

Can I return an item if I change my mind?

Change-of-mind returns are generally not offered, although you may have rights under Australian Consumer Law.

What if my product is faulty or incorrect?

If an item arrives faulty, damaged, or incorrect, you may be eligible for a replacement or refund in line with Australian Consumer Law.

What payment methods do you accept?

We support major credit cards and PayPal through secure payment gateways.

Can I use coupons or discount codes?

Yes. Discount codes can be applied at checkout, but cannot be combined with other promotions.

Are prices on the site final?

Prices may occasionally change. If a product is listed incorrectly, we may contact you before proceeding with the order.

Where can I find product specifications?

Full product details, specifications, and manufacturer information are included on each product page.

How can I contact support?

You can reach the Mitti Supply team via email (marketplace@mitti.com) or phone for product or order assistance.

What is the Mitti Supply?

It's a procurement platform offering safety equipment, PPE, tools, and workplace essentials for teams and businesses.

Can teams manage purchasing together?

Yes. Features like custom catalogs, spend limits, and buying groups allow organisations to manage procurement centrally.

Frequently Asked Questions

Mitti Supply is here to help keep your operations humming, with on-demand access to quality work gear and equipment from the brands you already trust.